Return, Exchange & Defective Product Policy

Last Updated: August 2, 2026

At Post Modern Furniture, we take pride in providing quality furniture at competitive prices. We encourage customers to carefully review their purchase before ordering. Please read the following policy regarding returns, store credits, damaged items, and defective products.

1. All Sales Are Final

All purchases from Post Modern Furniture are considered final sale. We do not offer refunds or returns for change of mind, personal preference, size, colour, comfort, or other reasons unrelated to a verified product defect or order error.

A limited exception for store credit on unopened products is outlined below.

2. Unopened Products – Store Credit Within 7 Days

If you decide that you no longer want your purchase, you may request store credit within 7 days of receiving the product, provided that:

• The product remains completely unopened and unused.
• The product is still in its original sealed packaging/box.
• All original packaging, components, accessories, hardware, and documentation are present.
• The packaging and product have not been damaged, altered, or modified in any way.
• The product passes an inspection by the Post Modern Furniture team.

Once a product or its original packaging has been opened, it is not eligible for return or store credit, except where there is a qualifying defect or damage reported under the policy below.

Approved returns under this section will be issued as store credit only. No cash, debit, credit card, or other monetary refunds will be provided.

Post Modern Furniture reserves the right to inspect the product and packaging before approving any store credit.

3. Damaged, Defective or Missing Parts – 48-Hour Reporting Period

Customers are responsible for inspecting their furniture promptly after delivery or pickup.

Any manufacturing defect, damaged component, missing part, or incorrect part must be reported to Post Modern Furniture within 48 hours of receiving the product.

Please contact us and provide:

• Your order number or proof of purchase
• A description of the issue
• Clear photos and/or videos showing the problem

Once the issue has been reviewed and confirmed by our team, Post Modern Furniture may, depending on the circumstances:

• Provide a replacement part;
• Replace a missing or defective component;
• Repair or fix the affected furniture; or
• Provide another appropriate solution at our discretion.

Our priority is to correct the issue and ensure the product is functional as intended.

4. No Extended Warranty

Post Modern Furniture does not provide an extended warranty beyond the damage, defect, and missing-parts reporting period described above.

Damage, defects, or missing components must be reported within 48 hours of delivery or pickup to qualify for assistance under this policy.

Issues resulting from normal wear and tear, misuse, improper handling, improper assembly, accidents, modifications, moving the furniture, or failure to properly maintain the product are not covered.

5. Mattresses & Hygiene-Related Products

For health and hygiene reasons, all mattress sales are final.

Mattresses cannot be returned, exchanged, or issued store credit once purchased, except where there is a verified manufacturing defect or an incorrect product was supplied by Post Modern Furniture.

Other hygiene-sensitive products may also be considered final sale where applicable.

6. Delivery Inspection

We strongly recommend inspecting your order as soon as it is delivered.

If you notice shipping damage, missing components, an incorrect product, or a manufacturing defect, please contact us within the applicable 48-hour reporting period.

Photos or videos may be required before a replacement part, repair, or other solution can be approved.

7. Delivery, Pickup & Transportation Charges

Original delivery, assembly, installation, and other service charges are non-refundable.

For an approved unopened-product store-credit return, the customer may be responsible for any transportation or pickup costs associated with returning the product.

If Post Modern Furniture confirms that an incorrect or defective product was supplied, our team will determine the appropriate resolution and transportation arrangements.

8. Assembly & Customer-Caused Damage

Post Modern Furniture is not responsible for damage resulting from:

• Incorrect or improper assembly
• Failure to follow assembly instructions
• Misuse or improper handling
• Moving or transporting furniture after delivery
• Modifications or alterations to the product
• Accidental damage
• Normal wear and tear

Customers are encouraged to contact us if they have questions regarding proper assembly.

9. Order Cancellations

Orders may only be cancelled before they have been processed, prepared, shipped, or scheduled for delivery.

Once an order has been processed or dispatched, cancellation may not be possible.

Custom orders, special orders, and personalized products cannot be cancelled once production or ordering has begun.

10. How to Report an Issue

For damaged products, manufacturing defects, missing parts, incorrect products, or questions regarding this policy, please contact:

Post Modern Furniture

Phone: 519-670-9495
Email: sales@postmodernfurniture.ca

Please include your order information and clear photos or videos when reporting a product-related issue so our team can assist you as quickly as possible.

11. Policy Approval

All returns, store credits, replacement parts, repairs, and other resolutions are subject to inspection and approval by Post Modern Furniture.

By completing a purchase with Post Modern Furniture, the customer acknowledges and agrees to the terms of this Return, Exchange & Defective Product Policy.